Client Relations Assistant at OUTsurance

  • Customer Service Jobs In South Africa
  • Full time
  • 2 months ago
  • South Africa
  • Salary Rand 1000-2000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelors Degree
  • Number of vacancies 5 openings
  • Job experience 3 year
  • Job level Officer

Job Description

Evidence of:

  • Alignment to OUTsurance values ( Awesome Service, Passionate, Honest, Human, Dynamic and Recognition)
  • Excellent track record
  • Customer focus (internal and external) and the ability to build great relationships with a vast array of stakeholders
  • Meticulous delivery in a fast paced, values driven environment
  • Discretion, Judgment and high levels of trust

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Managing the calendar
  • Plan, coordinate and ensures the Head of Client Relations schedule, creating a win-win situation for direct access to the Head of Client Relations time and office
  • Setup and coordinate meetings
  • Take and distribute minutes and agendas timeously and follow up on actions
  • Composing and preparing correspondence that is sensitive and confidential
  • Arranging detailed travel plans, itineraries, agendas; and compiling all relevant travel requirements
  • Copying and filing including printing of resources, compilation of files, formatting of reports and submissions
  • Screening of incoming telephone calls and handle queries in an appropriate manner and engaging with both internal and external customer queries
  • Communicate directly, and on behalf of the Head of Client Relations
  • Complaints investigations and handling
  • Meet and greet clients and visitors
  • Running of MIS, interpretation of data and presentation of insights
  • Logging of any maintenance calls
  • Ordering of stationery
  • Upskilling to assist the Client Relations Managers and Co-ordinators in the execution of their duties
  • Ad hoc projects and responsibilities as and when required

Competencies

The successful individual would need to demonstrate the below listed competencies at an advanced level:

  • Very strong interpersonal skills and the ability to build relationships
  • Problem-solving with strong decision-making mind-set
  • Takes initiative and works under own direction
  • Upholds ethics and values and demonstrates high levels of integrity
  • Engages professionally
  • Methodically plans and organises tasks and projects
  • Works meticulously always demonstrating a very high level of attention to detail
  • Adapts and responds positively to change
  • The ability to multitask and handle stress
  • Confidentiality in handling sensitive business, professional and personal issues

Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellency through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

  • Experience in office management
  • Matric certificate
  • Proficient in MS Office Suite at an advanced level
  • Business writing skills
  • Have a valid driver’s license and own car

Advantageous:

  • Business Administration diploma, certificate or higher education qualification
  • Project management skills

Mode of Application

How to apply: Interested and qualified? OUTsurance South Africa

Only candidates who meet the minimum requirements will be short listed.  

If you have not been contacted within 1 month of the closing date of the advertisement, please consider yourself unsuccessful.

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