Contact Centre Consultant at Discovery Limited

  • Customer Service Jobs In South Africa ,Human Resource Management Jobs In South Africa
  • Full time
  • 3 months ago
  • Eastern Cape
  • Salary Rand 1000-2000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor
  • Number of vacancies 5 openings
  • Job experience 1 year
  • Job level Officer

Job Description

Discovery Limited South Africa is looking for an energetic, well-spoken Customer Service Consultant to join our team and answer questions and requests from our customers.

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

The responsibilities of the Customer Service Consultant include addressing inquiries, resolving issues, and providing information on our products and services.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Desired Experience & Qualification

Education

  • Matric with Mathematics or Accounting
  • Having a achieved a minimum of 50% in English in Matric
  • Basic MS Office Skills

Experience

  • At least 12 months working experience in a customer services environment

Advantageous

  • The Business Writing Skill

Behavioural Competencies

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Writing and reporting
  • Analysing
  • Deciding and initiating action
  • Working with people
  • Achieving personal work goals and setbacks
  • Following instructions and procedures

Skills

  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate
  • Time Management

Mode of Application

How to apply: Discovery Limited South Africa

Only candidates who meet the minimum requirements will be short listed.  

If you have not been contacted within 1 month of the closing date of the advertisement, please consider yourself unsuccessful.

Only candidates who meet the minimum requirements will be short listed.  

If you have not been contacted within 1 month of the closing date of the advertisement, please consider yourself unsuccessful.

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