Sanlam South Africa is looking to hire an upbeat Service Desk Agent to assist with checking guests in and out of our establishment. The Service Desk Agent will assist guests with inquiries, problems, and complaints.
The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant’s operation to facilitate guests’ dining reservations and to make recommendations, and be proficient with operating the switchboard.
You will ensure keys are handed back on guests’ departure.
Duties & Responsibilities
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Desired Experience & Qualification
- Degree or Diploma and required Certification with 2 years related experience. ITIL Foundation certified
Knowledge and Skills
- Client Delivery
- Reporting and Administration
- Business Requirements Definition
- Problem Tracking Tool
- Personal Attributes
- Interpersonal savvy – Contributing dependently
- Decision quality – Contributing dependently
- Action orientated – Contributing dependently
- Optimises work processes – Contributing dependently
Mode of Application
How to apply: Sanlam South Africa
All applicants who meet the above criteria will be required to undergo job related assessments to establish suitability for placement, this includes a verification of qualifications.
Only candidates who meet the minimum requirements will be short listed.
If you have not been contacted within 1 month of the closing date of the advertisement, please consider yourself unsuccessful.
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