Support Consultant at Vista Group

  • Customer Service Jobs In South Africa
  • Full time
  • 2 months ago
  • South Africa
  • Salary Rand 1000-2000 / Monthly
  • Shift Full Time
  • Job Qualifications Grade 12
  • Number of vacancies 10 openings
  • Job experience 3 year
  • Job level Officer

Job Description

You will join our dynamic Vista Africa team based in Woodstock, Cape Town where you will get involved in programming, installation and configuration of software, business analysis, problem solving customer liaison, training and international travel.

The role is fast paced and exciting. You will be working within a small team and dealing with senior stakeholders at major cinema chains across Africa.

Installation and Training of Vista Software

  • Installation and configuration of the Vista system on sites within Africa
  • Training cinema, head office and IT staff
  • Windows / network / hardware configuration

Customer Support

  • Software problem solving
  • Using SQL statements to assist
  • Interpreting error logs
  • Recording support calls into our issue tracking system
  • Adjusting conversation for all levels of users
  • Carrying a mobile phone to answer urgent after hours support calls on a roster basis

Other

  • Testing software prior to live.
  • Assist in documenting practices.

Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellency through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

  • A University degree in an IT / Computer / Engineering related field (with excellent grades)
  • Relevant, demonstrable experience in the industry.
  • Experience with databases and SQL queries
  • Knowledge of software development concepts
  • Some technical experience with advanced aspects of windows – DHCP, DNS, IIS, AD, network configuration

Mode of Application

How to apply: Interested and qualified? Vista Group South Africa

If you are a fast learner with excellent problem solving ability and a can-do attitude, you will excel in this position. You will need fantastic communication skills and the drive and motivation to deliver first-rate service to our customers. Your attention to detail and initiative as well as your ability to work on several tasks simultaneously, whilst meeting deadlines, will be your key to success in this role.

Only candidates who meet the minimum requirements will be short listed.  

If you have not been contacted within 1 month of the closing date of the advertisement, please consider yourself unsuccessful.

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